FAQs

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Shopping

1. How do I use a discount code?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

2. Why was my order canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

3. Need to change something on my order, how can I do that?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.

4. Can I get more information on a product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes a detailed description. If there is anything further information you feel we need to put on there to help you, just let us know and we’ll do our best to send it to you.

Payment:

1. How do I pay for my order?

We like to give you plenty of payment options; we accept Visa, MasterCard and American Express credit cards. Web also offer PayPal as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

2. Is It safe to use my credit card on the website?

Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.

3. Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:
•       The card may have expired. Check that your card is still valid.
•       You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
•       You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
•       Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.

4. Was I charged twice?

Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Shipping

1.When will my order ship?

Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise as our products are sourced from Morocco. Orders are not shipped on the weekends or holidays.

2. Where Is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.

3. Verification of shipping :

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

4. Tracking :

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

5. Wrong or faulty item :

If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.

6. Missing any items in my order :

As different arrivals of the items, sometimes we don’t send all items you’ve ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.

Cancellation:

Your order begins processing immediately after you click “Place Your Order” on the “Confirm and Submit” page. The processing time is about 2-4 days, during this time we can cancel your order but after we send the package away, we cannot cancel it for you.

If any further information is needed, please do not hesitate to contact our Customer Service department:

Hotline : (+852) 5443 3370

Email : info@moroccanglamour.com

 

Enjoy your shopping and stay beautiful!